SealedHelp & Support
I forgot my passphrase
On the lock screen, tap Use recovery key instead and type your 24 recovery words. If you skipped the recovery key or lost it, your files cannot be recovered. We never had the keys, so we can't help unlock them.
I got a new phone
The vault never leaves the phone it was created on and cannot be moved. To take files with you, open each one, tap Export and save it somewhere you trust, then add it to Sealed on the new phone. Exported copies are not protected.
Restore a purchase
Open Settings → Restore purchases (or Restore on the plans screen) while signed in to the same Apple ID you bought with.
Cancel the weekly plan
Open the Settings app on your iPhone, tap your name, then Subscriptions → Sealed. If the plan ends, your files stay readable and exportable.
Turn on Face ID or Touch ID
In Sealed, open Settings and turn on Unlock with Face ID (or Touch ID). You'll confirm with your passphrase. Your passphrase always works too.
Erase everything
Tap Erase all on the vault screen and type ERASE. Your keys are destroyed first, so nothing can be recovered afterwards, even with the recovery key.